HOTEL CASADO aims to respect the privacy of its clients and users of its website and social media, as well as to protect the personal data that may have been provided through any of the available contact channels.

For this reason, HOTEL CASADO implements the necessary technical and organisational measures to ensure the security, confidentiality, and integrity of its clients' and users' personal data, preventing their loss, alteration, processing, or unauthorised access, in accordance with the applicable data protection legislation.

In this regard, in accordance with Law 29/2021, of 28 October, qualified data protection law of the Principality of Andorra, its development regulations, and, where applicable, Regulation (EU) 2016/679, the following details the information regarding the processing of your personal data.

Who is responsible for the processing of your personal data?

RESPONSIBLE: HOTEL CASADO
CIF: L-706459-Z
Address: Carrer Catalunya, 23, AD200 Pas de la Casa, Encamp, Andorra
Phone: +376 855 219
Email: info@hotelcasado.com

For what purpose do we process your personal data?

The data obtained will be processed to manage the registration process and the relationship with users of our website, respond to and address requests received through the various contact forms, and manage the contracted services administratively and commercially.

Specifically, HOTEL CASADO may carry out the following processing of personal data:

Online bookings

By filling out the online booking form, the user authorises HOTEL CASADO to use and process the personal data provided for the purpose of managing the requested reservation and providing the contracted accommodation service.

When the user has expressly authorised the sending of commercial communications by selecting the corresponding box, their personal data may also be used to send them information about news, promotions, services, and offers from HOTEL CASADO via email or other authorised means.

The personal data and information related to the reservation may be communicated to service providers that need to be involved in managing the reservation and providing the contracted accommodation, solely when necessary to fulfil the aforementioned purposes.

Contact forms

By filling out the contact, inquiry, or opinion forms available on the website, the user authorises HOTEL CASADO to process the personal data provided to respond to their inquiries, requests, suggestions, or complaints, as well as to improve the quality of the services offered.

When necessary to properly address a request, the data may be communicated to the providers or collaborators involved in its management, always within the limits established by the applicable legislation.

The user may request at any time the deletion of their personal data by sending an email to info@hotelcasado.com.

How have we obtained your personal data and what is the legal basis for processing it?

The personal data processed by HOTEL CASADO comes directly from the data subject, their legal representative, or the authorised platforms and collaborators through which a reservation has been made.

The legal bases that allow the processing of personal data are:

• The consent given by the data subject.
• The execution of a contract or the application of pre-contractual measures.
• The fulfilment of legal obligations.
• The legitimate interest of the data controller, where applicable and provided that the rights and freedoms of the data subject do not prevail.

In general, HOTEL CASADO does not request or process special categories of personal data, such as those revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union affiliation, genetic data, biometric data intended to uniquely identify a person, or data related to health.

If it is necessary to communicate information related to special needs, allergies, reduced mobility, or other circumstances linked to the provision of the service, such data will be processed solely to manage the stay correctly and with the guarantees required by the applicable regulations.

The failure to provide mandatory personal data may prevent the processing of a reservation, registration as a user, response to an inquiry, or provision of the requested services.

When a prior contractual relationship exists, processing may also be necessary to comply with the administrative, tax, accounting, and commercial obligations arising from that relationship.

How long will we retain your data?

Personal data will be retained as long as the contractual, commercial, or administrative relationship with HOTEL CASADO is maintained and for the necessary periods to comply with applicable legal obligations and address possible liabilities arising from processing.

Data will be deleted or anonymised when they are no longer necessary for the purposes for which they were collected, unless there is a legal obligation requiring their retention for a longer period.

Data processed for commercial purposes will be retained as long as the user does not withdraw their consent or request deletion.

The user can withdraw their consent to receive commercial communications at any time by sending an email to info@hotelcasado.com or using the cancellation link included in such communications.

Resumes sent voluntarily to HOTEL CASADO may be retained for a maximum period of two years from their receipt, unless the data subject requests their deletion beforehand.

To whom will your data be communicated?

Personal data will not be communicated to third parties, except when necessary to manage a reservation, provide the contracted services, comply with a legal obligation, or address a user request.

Data may be communicated, when necessary, to:

• Technology providers and companies responsible for maintaining the website.
• Booking platforms and tour operators.
• Payment system providers and financial institutions.
• Administrative, tax, or accounting advisors.
• Providers directly involved in the provision of the contracted services.
• Public administrations, judicial authorities, or law enforcement bodies when there is a legal obligation.

Providers that process personal data on behalf of HOTEL CASADO will act as data processors and will be subject to the corresponding contractual obligations of confidentiality, security, and data protection.

The information provided through this website may be hosted on its own servers or on servers managed by technology providers contracted by HOTEL CASADO.

When a provider is located outside the Principality of Andorra or the European Economic Area, the guarantees required by the applicable regulations for international data transfers will be adopted.

What are your rights?

The user may exercise, under the terms provided by the applicable legislation, the following rights:

• Access to their personal data.
• Request the rectification of inaccurate or incomplete data.
• Request the deletion of their data.
• Object to the processing of their data.
• Request the limitation of the processing.
• Request the portability of their data where applicable.
• Withdraw the consent given at any time.
• Not be subject to decisions based solely on automated processing that have legal effects or significantly affect them.

To exercise these rights, the user must send a request indicating the right they wish to exercise and attaching, when necessary, the documentation that allows them to prove their identity:

Email: info@hotelcasado.com
Postal address: HOTEL CASADO, Carrer Catalunya, 23, AD200 Pas de la Casa, Encamp, Andorra.

The withdrawal of consent will not affect the lawfulness of the processing carried out prior to it.

The data subject may also lodge a complaint with the Andorran Data Protection Agency when they consider that the processing of their personal data does not comply with current regulations.

Security of personal data

HOTEL CASADO will implement appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure, or unauthorised access.

However, the user should be aware that no system of transmission or storage of information over the Internet can guarantee absolute security.

Third-party data

When the user provides personal data of third parties, they declare that they have their authorisation to communicate them to HOTEL CASADO and that they have informed them about the content of this privacy policy.

The user will be responsible for the truthfulness, accuracy, and updating of the personal data provided.

Modifications to the privacy policy

HOTEL CASADO reserves the right to modify this privacy policy to adapt it to legislative, jurisprudential, technical changes or related to the provision of its services.

When relevant modifications are made, users will be informed via this website or through the available contact methods.

Last updated: July 2026.